Website Terms of Service

Effective Date: July 21, 2026

These Website Terms of Service, referred to as the “Terms,” govern your access to and use of the Prospector Plumbing and Heating website, online scheduling features, forms, promotions, membership information, financing links, and other online services.

The website is operated by Prospector Plumbing and Heating, including Prospector Plumbing and HVAC, LLC and Prospector Plumbing and HVAC WP, LLC, collectively referred to as “Prospector,” “PPH,” “we,” “us,” or “our.”

By accessing or using this website, submitting a request, scheduling an appointment, enrolling in a membership through the website, or otherwise using our online services, you agree to these Terms and our Privacy Policy.

These Terms govern use of the website and website-based offerings. Any written estimate, proposal, service authorization, membership agreement, financing agreement, warranty, or other contract issued for a specific service may contain additional or different terms. In the event of a conflict, the terms of the specific signed or accepted agreement will control with respect to that transaction.

1. Website Use

You may use this website only for lawful purposes and in accordance with these Terms.

You agree not to:

• Use the website for fraudulent, misleading, unlawful, or abusive purposes
• Submit false or unauthorized service requests
• Attempt to gain unauthorized access to the website or its systems
• Introduce malware, viruses, automated scraping tools, or harmful code
• Interfere with the website’s operation or security
• Copy, reproduce, distribute, or commercially exploit website content without authorization
• Impersonate another person or misrepresent your identity or authority
• Use the website in a manner that infringes the rights of PPH or another party

We may restrict or terminate access to the website if we reasonably believe these Terms have been violated.

2. Website Information Is General Information

Information provided on this website is intended for general informational and marketing purposes. It is not a substitute for an on-site inspection, professional diagnosis, written estimate, or service agreement.

Descriptions of plumbing, heating, HVAC, sewer, septic, drain, water-treatment, indoor-air-quality, or related issues are general and may not apply to your property or situation.

No website content creates a contractor-client relationship, warranty, or obligation to perform services. A service relationship is established only when PPH accepts the requested work and the customer approves the applicable service authorization, estimate, proposal, or agreement.

3. Online Requests and Scheduling

Submitting a website form, requesting an appointment, or selecting an available time does not guarantee an appointment, arrival time, service availability, price, or completion date.

Appointments are subject to confirmation by PPH. Scheduling may be affected by:

• Technician availability
• Weather and road conditions
• Emergencies and priority service calls
• Property access
• Material or equipment availability
• Permit and inspection requirements
• Safety conditions
• Conditions discovered after work begins
• Events outside our reasonable control

Any website scheduling window is an estimate unless PPH expressly confirms otherwise.

We reserve the right to decline, cancel, or reschedule a request when necessary.

4. Estimates, Pricing, and Service Authorization

Website content, advertisements, starting prices, example prices, and promotional pricing do not constitute a binding estimate unless expressly identified as such in a written proposal issued by PPH.

Actual pricing may depend on site conditions, equipment selection, accessibility, code requirements, labor, materials, travel, permits, taxes, disposal costs, subcontractor costs, and other project-specific factors.

Before chargeable work begins, PPH will generally provide the customer with pricing or obtain authorization in accordance with the applicable service process. Additional work or conditions discovered after work begins may require a revised estimate or additional authorization.

Unless otherwise stated in writing:

• Estimates may be revised or withdrawn before acceptance
• Estimates are valid only for the period stated on the estimate
• Material and equipment pricing is subject to availability
• Permits, taxes, inspection fees, excavation, electrical work, hazardous-material handling, and third-party work are excluded unless expressly included
• Payment terms are governed by the applicable estimate, invoice, or service agreement

5. Emergency and Safety Disclaimer

The website and its contact forms are not emergency-response systems and are not monitored continuously.

For an immediate threat involving fire, gas odor, carbon monoxide, flooding near energized electrical equipment, serious injury, or another dangerous condition, leave the affected area when appropriate and contact 911, the applicable utility provider, fire department, or other emergency authority.

Do not rely on website content or an online service request to address an immediate emergency.

PPH is not responsible for damages resulting from a customer’s delay in contacting appropriate emergency services or taking reasonable steps to protect persons and property.

6. Done Right Guarantee

References to our “Done Right Guarantee” reflect PPH’s commitment to professional workmanship and addressing qualifying workmanship concerns.

The Done Right Guarantee is subject to the following conditions unless a separate written guarantee or warranty provides different terms:

• The work must have been performed and invoiced by PPH
• The customer must have paid all undisputed amounts when due
• The concern must relate directly to PPH’s workmanship
• The customer must notify PPH within the applicable workmanship-warranty period
• PPH must be given a reasonable opportunity to inspect and correct the concern
• No person other than PPH may alter, repair, disconnect, modify, or damage the affected work before PPH’s inspection, except when reasonably necessary to prevent immediate injury or substantial property damage
• The customer must provide reasonable access to the property and affected equipment
• Equipment must be operated and maintained in accordance with manufacturer requirements and PPH recommendations

When a qualifying workmanship concern is confirmed, PPH’s obligation will generally be limited to reperforming, correcting, repairing, or replacing the affected portion of PPH’s work, at PPH’s reasonable discretion.

The Done Right Guarantee does not cover:

• Manufacturer defects or product failures
• Normal wear and tear
• Improper use, neglect, abuse, or lack of maintenance
• Preexisting conditions
• Work performed by others
• Customer-provided materials or equipment
• Frozen systems or freeze damage
• Water quality, fuel quality, utility interruptions, power issues, or environmental conditions
• Drain, sewer, septic, or thawing conditions that recur because of underlying defects, misuse, freezing, settling, root intrusion, grease, foreign objects, or conditions outside the work performed
• Cosmetic variations that do not materially affect operation
• Damage caused by fire, flooding, natural events, structural movement, animals, pests, vandalism, or other external causes
• Conditions that were concealed, inaccessible, or not reasonably discoverable at the time of service
• Work for which the applicable estimate, invoice, or service agreement expressly states that no warranty is provided

Manufacturer warranties are provided solely by the applicable manufacturer and remain subject to the manufacturer’s terms, registration requirements, exclusions, and claims procedures.

The Done Right Guarantee is not a promise that every existing or future property condition will be corrected, that equipment will never fail, or that services will produce results beyond the work expressly described in the applicable agreement.

7. Promotions and Special Offers

PPH may advertise coupons, discounts, rebates, introductory offers, seasonal promotions, membership benefits, or other special offers.

Unless the specific advertisement states otherwise, all promotions are subject to the following terms:

• Offers are available for a limited time and may be modified or withdrawn before acceptance
• The customer must mention or present the offer before pricing is finalized
• Offers apply only to qualifying services performed by PPH
• Offers have no cash value
• Offers cannot be exchanged for cash, refunds, or account credits
• Offers cannot be applied to previously completed, approved, or invoiced work
• Offers cannot be combined with another coupon, discount, membership benefit, negotiated price, government program, or special offer unless expressly stated
• Offers are limited to one per customer, household, property, or qualifying transaction unless stated otherwise
• Offers may be restricted to new customers, specific service areas, qualifying equipment, minimum purchase amounts, or particular services
• Offers are subject to scheduling, equipment, material, and technician availability
• Taxes, permits, dispatch fees, diagnostic charges, travel charges, subcontractor charges, and excluded work remain payable unless expressly included
• Additional restrictions shown in the advertisement or written estimate also apply

PPH may reject an offer that has been altered, copied improperly, obtained through unauthorized means, applied contrary to its stated terms, or used fraudulently.

If an advertisement includes a specific expiration date or offer condition, that date or condition controls.

8. “$250 Off” and Similar Dollar-Off Promotions

Any promotion advertising “$250 Off,” or another dollar amount off, applies only to the qualifying service, purchase amount, equipment, or project identified in the advertisement.

Unless expressly stated otherwise:

• The offer requires a qualifying minimum purchase
• The offer does not apply to diagnostic charges, dispatch fees, maintenance visits, memberships, permits, taxes, financing charges, or previously approved work
• The discount cannot exceed the price of the qualifying service
• No unused portion will be paid in cash or carried forward
• The offer may not be combined with other promotions or membership discounts
• The offer must be disclosed before the estimate or service authorization is approved

The advertisement and written estimate may contain additional eligibility requirements.

9. Free First Month and Introductory Membership Offers

A “Free First Month,” discounted introductory period, or similar membership offer applies only to the membership plan and qualifying customers identified in the offer.

Unless the enrollment page or membership agreement states otherwise:

• The introductory period begins on the enrollment date
• The customer must provide a valid payment method at enrollment
• No regular membership fee will be charged during the stated free period
• After the introductory period, the membership will automatically continue at the then-disclosed recurring rate unless canceled before the first paid billing date
• Applicable taxes or separately authorized service charges may still apply
• The offer is generally limited to new members and one introductory offer per customer, household, or service address
• A customer who previously canceled a membership may not qualify for another introductory period
• Canceling during the introductory period may end access to membership benefits immediately or at the end of the introductory period, as stated during enrollment
• Promotional membership benefits have no cash value and cannot be transferred

The enrollment page or membership agreement must disclose the recurring price, billing frequency, duration of the free period, material membership benefits, and cancellation method before enrollment is completed.

10. Membership Program

PPH may offer one or more recurring service-membership plans. Membership names, prices, benefits, exclusions, service areas, and billing frequencies may change periodically.

The benefits and pricing presented at enrollment or in the customer’s membership agreement control.

Membership benefits may include, depending on the selected plan:

• Preferred scheduling
• Discounts on qualifying services
• Reduced dispatch or after-hours fees
• Maintenance or inspection visits
• Promotional benefits
• Other benefits described in the applicable membership plan

Membership benefits are subject to availability and the conditions stated in the membership agreement.

Unless expressly included, membership does not provide:

• Unlimited free repairs
• Free replacement equipment
• Guaranteed emergency response times
• Coverage for preexisting failures
• Insurance coverage
• A manufacturer warranty
• Guaranteed equipment performance or service availability
• Benefits outside PPH’s active service area

Memberships are personal to the enrolled customer and designated property and may not be transferred without PPH’s written approval.

11. Membership Billing and Automatic Renewal

When a customer enrolls in an automatically renewing membership, the customer authorizes PPH or its payment processor to charge the payment method provided at the disclosed recurring rate and billing frequency.

Unless the applicable membership agreement states otherwise:

• Membership continues until canceled
• Recurring charges may occur monthly, annually, or at another disclosed frequency
• Applicable taxes may be added
• PPH may update membership pricing after providing any notice required by the membership agreement or applicable law
• If a payment is declined, PPH may retry the payment, request another payment method, suspend benefits, or cancel the membership
• The customer is responsible for maintaining accurate billing and contact information

By enrolling, the customer confirms that they are authorized to use the payment method provided.

12. Membership Cancellation

A customer may request cancellation using the method identified during enrollment or in the membership agreement. Unless a different process is stated, cancellation may be requested by contacting PPH at:

Email: info@prospectorplumbing.com
Telephone: (907) 531-2640

A cancellation request should include the customer’s name, service address, and sufficient information to identify the membership.

Cancellation will apply prospectively. Unless required by law or expressly stated otherwise:

• Charges incurred before cancellation are nonrefundable
• Partial billing periods are not prorated
• Benefits may continue through the end of the paid billing period
• Membership discounts already applied to completed or authorized work will not be reversed solely because the membership is canceled
• Cancellation of a membership does not cancel separately authorized service work or financing obligations

PPH will not require a customer to use a cancellation method that is materially more burdensome than the method used to enroll when applicable law requires a comparable cancellation process.

13. Membership Changes or Termination

PPH may modify, suspend, or discontinue a membership plan or benefit after providing notice when reasonably appropriate.

PPH may immediately suspend or terminate a membership for:

• Nonpayment
• Fraud or misuse
• Threatening, abusive, or unsafe conduct
• Unauthorized sharing or transfer of benefits
• Repeated denial of reasonable property access
• Use of benefits for an ineligible property or commercial purpose
• Material breach of the membership agreement or these Terms

If PPH terminates a prepaid membership without cause, PPH may provide a prorated refund for the unused prepaid period, less the reasonable value of benefits already used, unless the applicable agreement provides otherwise.

14. Third-Party Financing

PPH may provide links, information, or assistance concerning financing offered by independent third-party lenders or financing platforms.

PPH is not a bank, lender, credit-reporting agency, loan broker, or financial adviser. Unless expressly stated otherwise, financing is not provided by PPH.

All financing is:

• Subject to application and credit approval
• Offered and administered by an independent third party
• Subject to the lender’s rates, fees, repayment terms, disclosures, privacy policy, and eligibility requirements
• Not guaranteed by PPH
• Separate from PPH’s service agreement and payment obligations

Advertised monthly payments, promotional rates, deferred-interest periods, or payment examples are estimates or examples unless confirmed by the financing provider. Actual terms may vary based on creditworthiness, amount financed, selected plan, lender requirements, and other factors.

PPH does not control credit decisions and is not responsible for:

• Approval or denial of financing
• Credit limits
• Interest rates or financing charges
• Credit-reporting activity
• Lender communications
• Financing-platform availability
• The lender’s servicing, collection, or account-management practices

The customer remains responsible for payment to PPH according to the applicable service agreement unless financing is approved, completed, and funded in a manner accepted by PPH.

A financing application does not reserve equipment, schedule work, or constitute acceptance of an estimate.

15. Third-Party Links and Platforms

The website may link to financing providers, scheduling platforms, payment processors, manufacturers, review platforms, social-media sites, maps, or other third-party services.

PPH does not control and is not responsible for third-party websites, content, security, availability, products, representations, or privacy practices.

Your use of a third-party service is governed by that third party’s terms and policies.

16. Communications

By submitting your contact information, you authorize PPH to contact you regarding your inquiry, appointment, estimate, service, membership, account, or transaction using the contact information provided.

Where you separately consent to marketing communications, PPH may also send promotional emails or text messages.

Consent to receive marketing text messages is not a condition of purchasing services. Message and data rates may apply. Message frequency may vary.

You may opt out of marketing text messages by replying STOP and request assistance by replying HELP. You may unsubscribe from promotional emails using the unsubscribe link in the message.

Opting out of marketing communications does not prevent PPH from sending transactional or service-related communications.

17. Customer Responsibilities

Customers requesting service are responsible for:

• Providing accurate contact, property, and service information
• Confirming they own the property or are authorized to approve the requested work
• Providing safe and reasonable access to the work area
• Disclosing known hazards, contamination, asbestos, mold, structural issues, animals, occupants, security systems, or other relevant conditions
• Protecting valuables and personal property near the work area
• Maintaining utilities and systems necessary for testing and commissioning
• Obtaining owner, landlord, association, or other approvals unless PPH agrees otherwise in writing
• Reviewing and approving estimates, authorizations, and financing terms before proceeding
• Following operating, maintenance, and safety instructions

PPH may stop or decline work if conditions are unsafe, unlawful, materially different from those disclosed, or outside the approved scope.

18. Intellectual Property

The website and its content—including text, logos, graphics, photographs, videos, designs, icons, service descriptions, and other materials—are owned by or licensed to PPH and are protected by intellectual-property laws.

You may view and print website content for personal, noncommercial use. No other use, copying, modification, republication, distribution, or commercial exploitation is permitted without prior written authorization.

“Prospector Plumbing and Heating,” associated logos, branding, and slogans may not be used without written permission.

19. Website Availability and Accuracy

We make reasonable efforts to maintain accurate and current website information. However, the website may contain errors, outdated information, technical problems, or temporary interruptions.

PPH does not guarantee that:

• The website will always be available or uninterrupted
• Every description, image, price, promotion, or availability statement will be complete or current
• The website will be free from technical errors or harmful components
• Website content will apply to every property or service condition

We may modify, suspend, or discontinue any part of the website without notice.

20. Disclaimer of Website Warranties

To the fullest extent permitted by law, the website and its content are provided on an “as is” and “as available” basis.

PPH disclaims warranties relating to the website, including implied warranties of merchantability, fitness for a particular purpose, noninfringement, accuracy, availability, and security.

Nothing in this section eliminates a written workmanship warranty, manufacturer warranty, or consumer right that cannot lawfully be waived.

21. Limitation of Liability

To the fullest extent permitted by applicable law, PPH will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from use of or inability to use the website, online scheduling tools, third-party links, website content, or promotional information.

This includes lost profits, lost data, loss of use, business interruption, or damages caused by reliance on general website information.

For claims arising solely from use of the website and not from separately contracted service work, PPH’s total liability will not exceed the greater of:

• The amount paid by the user specifically to access the website during the preceding twelve months; or
• One hundred dollars

Limitations relating to actual service work are governed by the applicable estimate, service agreement, warranty, and law.

Nothing in these Terms limits liability or legal rights that cannot lawfully be limited or waived.

22. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless PPH and its owners, affiliates, officers, employees, and service providers from third-party claims, liabilities, damages, and reasonable expenses arising from:

• Your unlawful or unauthorized use of the website
• Information or materials you submit through the website
• Your violation of these Terms
• Your infringement of another party’s rights
• A fraudulent or unauthorized service request submitted by you

This section does not require a consumer to indemnify PPH for PPH’s own negligence, misconduct, or violation of law.

23. Privacy

Use of personal information collected through the website is governed by our Privacy Policy, which is incorporated into these Terms by reference.

24. Governing Law

These Terms are governed by the laws of the State of Alaska, without regard to conflict-of-law principles.

Any dispute arising solely from use of this website will be brought in an appropriate state or federal court located in Alaska, unless applicable law requires another forum.

Disputes concerning actual services, projects, payments, warranties, or memberships may also be governed by the dispute provisions contained in the applicable estimate, service agreement, financing agreement, or membership agreement.

25. Changes to These Terms

We may revise these Terms periodically to reflect changes in our website, promotions, memberships, services, business practices, or legal obligations.

Updated Terms will be posted on this page with a revised effective date. Changes will apply prospectively unless otherwise stated or permitted by law.

Material changes to an existing recurring membership will be communicated as required by the applicable membership agreement and law.

26. Severability

If any provision of these Terms is found unenforceable, that provision will be modified or limited to the minimum extent necessary, and the remaining provisions will remain in effect.

27. No Waiver

A failure by PPH to enforce a provision of these Terms does not waive the right to enforce that provision or another provision later.

28. Entire Agreement

These Terms and the Privacy Policy constitute the agreement governing use of the website.

They do not replace a separately accepted estimate, service authorization, membership agreement, financing agreement, warranty, or other transaction-specific contract.

29. Contact Us

Questions regarding these Terms may be directed to:

Prospector Plumbing and Heating
Prospector Plumbing and HVAC, LLC
Prospector Plumbing and HVAC WP, LLC

Email: info@prospectorplumbing.com
Telephone: (907) 531-2640
Mailing Address: 135 32nd Ave, Fairbanks, AK 99701